Integrated Service Delivery is now a global standard for Public Service innovation in service delivery and has been adopted by many developed and developing countries such as Canada, Singapore, South Africa, Australia, Brazil and India. The Huduma Kenya programme aims at providing a Multi-channel, “single window” citizen access to transactional Government services using a variety of channels such as:
The Huduma Kenya programme will also unlock opportunities for the ICT Sector, create Business Process Outsourcing (BPO) jobs and promote youth enterprise to accelerate economic development and enable the achievement of Kenya Vision 2030.
One Stop Shop Huduma Centers established across 47 Counties Single Window Huduma Web Portal, Huduma Mobile Phone platform, Huduma Call Center and Huduma Payment Gateway established